where AI meets Customer Experience mastery
We are the voice, text or any kind of digital interaction when clients meet your brand
Uniquely Positioned to Capture Market Growth
While many top-tier CX platforms offer
infrastructure and
interaction channels, Mutant goes further – building intelligence layers that
interpret human behavior, manage data contextually, and apply generative models to voice, text, and emotion in real time
Mutant’s proprietary GenAl ecosystem (IAM) delivers human-like voice interactions, emotional intelligence, and hyper-personalized responses – setting a new benchmark for CX in Latin America
Traditional firms help brands digitize operations. Mutant makes transformation tangible by
operationalizing Al-driven
customer journeys – turning strategy
into real-time interactions
While many top-tier CX platforms offer
infrastructure and
interaction channels, Mutant goes further – building intelligence layers that
interpret human behavior, manage data contextually, and apply generative models to voice, text, and emotion in real time
Mutant’s proprietary GenAl ecosystem (IAM) delivers human-like voice interactions, emotional intelligence, and hyper-personalized responses – setting a new benchmark for CX in Latin America
Traditional firms help brands digitize operations. Mutant makes transformation tangible by
operationalizing Al-driven
customer journeys – turning strategy
into real-time interactions
The Journey. The challenges.
The achievements. Welcome our history.
Rethink what no one has ever thought.
With the innovative Saving Sharing model, the company adopted performance as it core business strategy.
Doing is better than talking.
The creation of the Mutant and a series of acquisitions positioned the company as a reference and leader in CX.
With everyone. For everyone.
A major rebranding created independence and identity for each brand within the group.
With the innovative Saving Sharing model, the company adopted performance as it core business strategy.
[mutant_iam_demos]
Special Content
Título
Mutant`s journey at a glance
· Founded in 2003,
pioneer in CX
automation
· Transformation into
Genesys Prime in 2012
· Acquisition of Voran with
performance targets
achieved in record time
· Management buyout in
2015, giving birth to
Mutant brand
Mutant expanded
through strategic
acquisitions (Unear,
TSA/Myra, CCM7),
international investment,
and further acquisitions
(Dextra, Cinq, Interaxa),
growing its client base
from 4 to over 200 and
establishing itself as the
largest independent
CXM ecosystem in Latin
America
The company reinforced
its digital capabilities
with acquisitions (Zoly,
Tekoa), launched a
Digital Collections unit,
and achieved a major
turnaround with the
[Intervalor] acquisition,
improving efficiency and
profitability
Investments in Al
positioned Mutant as a
leader in intelligent
automation, with the
[acquisition of GRB
Serviços and a $75
million investment from
BlackRock] fueling
further growth and
innovation in digital
collections and Al
Mutant is now
recognized for
innovation and financial
performance, offering an
integrated CX, data, and
automation portfolio,
and is poised to lead the
next generation of
customer experience
and intelligent
automation in Latin
America and globally
· Founded in 2003,
pioneer in CX
automation
· Transformation into
Genesys Prime in 2012
· Acquisition of Voran with
performance targets
achieved in record time
· Management buyout in
2015, giving birth to
Mutant brand
Mutant expanded
through strategic
acquisitions (Unear,
TSA/Myra, CCM7),
international investment,
and further acquisitions
(Dextra, Cinq, Interaxa),
growing its client base
from 4 to over 200 and
establishing itself as the
largest independent
CXM ecosystem in Latin
America
The company reinforced
its digital capabilities
with acquisitions (Zoly,
Tekoa), launched a
Digital Collections unit,
and achieved a major
turnaround with the
[Intervalor] acquisition,
improving efficiency and
profitability
Investments in Al
positioned Mutant as a
leader in intelligent
automation, with the
[acquisition of GRB
Serviços and a $75
million investment from
BlackRock] fueling
further growth and
innovation in digital
collections and Al
Mutant is now
recognized for
innovation and financial
performance, offering an
integrated CX, data, and
automation portfolio,
and is poised to lead the
next generation of
customer experience
and intelligent
automation in Latin
America and globally
