where AI meets Customer Experience mastery

We are the voice, text or any kind of digital interaction when clients meet your brand

Uniquely Positioned to Capture Market Growth

While many top-tier CX platforms offer infrastructure and interaction channels, Mutant goes further - building intelligence layers that
interpret human behavior, manage data contextually, and apply generative models to voice, text, and emotion in real time

Mutant's proprietary GenAl ecosystem (IAM) delivers human-like voice interactions, emotional intelligence, and hyper-personalized responses - setting a new benchmark for CX in Latin America

Traditional firms help brands digitize operations. Mutant makes transformation tangible by operationalizing Al-driven customer journeys - turning strategy into real-time interactions

The Journey. The challenges.  
The achievements. Welcome our history.

Rethink what no one has ever thought.

With the innovative Saving Sharing model,  the company adopted performance as it core business strategy.

Doing is better than talking.

The creation of the Mutant and a series  of acquisitions positioned the company  as a reference and leader in CX.

With everyone. For everyone.

A major rebranding created independence  and identity for each brand within the group.

With the innovative Saving Sharing model,  the company adopted performance as it core business strategy.

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Mutant`s journey at a glance

· Founded in 2003, pioneer in CX automation

· Transformation into Genesys Prime in 2012

· Acquisition of Voran with performance targets achieved in record time

· Management buyout in 2015, giving birth to Mutant brand

Mutant expanded through strategic acquisitions (Unear, TSA/Myra, CCM7), international investment, and further acquisitions (Dextra, Cinq, Interaxa), growing its client base from 4 to over 200 and establishing itself as the largest independent CXM ecosystem in Latin America

The company reinforced its digital capabilities with acquisitions (Zoly, Tekoa), launched a Digital Collections unit, and achieved a major turnaround with the [Intervalor] acquisition, improving efficiency and profitability

Investments in Al positioned Mutant as a leader in intelligent automation, with the [acquisition of GRB Serviços and a $75 million investment from BlackRock] fueling further growth and innovation in digital collections and Al

Mutant is now recognized for innovation and financial performance, offering an integrated CX, data, and automation portfolio, and is poised to lead the next generation of customer experience and intelligent automation in Latin America and globally