Customer Experience

We combine people, processes and smart technologies to design and optimize different customer service journeys in multiple digital channels, delivering the best experience for customers and the best results for business..

Transforming customer service journey in digital channels

We use the triad of people, processes and technology to offer a service through a deep understanding of the different needs and interactions possibilities.

Customization of self-service solutions

Without the need for human care

End-to-end customer management, regardless of the channel

One of the greatest pains for clients is being impacted in an invasive and/or repetitive and impersonalized way. We handle customer’s management to get the context, channel and content right, at the right time.

Suitability and service channels humanization

Team specialized in language and dialogue design. We were pioneers in the creation of a language laboratory. We have our own study and methodologies and the best professionals in the market.

Omnichannel experience

We are a reference in building complex cognitive solutions, using neural language processing technology (NPL) allied to Artificial Intelligence, integrating different channels and service solutions in an omnichannel experience.

Complete business and customers pain immersion. Our team is formed by several disciplines to take care of the entire process, from the diagnosis stage, through planning, management implementation, optimization and continuous improvement, generating value and real results for customers.

Strategic and not only operational partnership

We are not an operational partner, we take risks together with our clients because we believe in our ability to deliver more and better results for your business.

Immersion in the customer scenario

Throughout understanding of customer’s needs:

  • Main challenges
  • Technology/channels
  • Call retention rates
  • Goals & KPI

Implementation/ customer journey operationalisation

We design the best customer service experience, combining technologies and experiences.
Set-ups & channel integration. Learn about our solutions for relationship automation through digital channels that help drive our customers’ businesses.


 

URA

The Mutant URA speaks the same language as the customer and its brand. We guarantee a fluid and integrated journey for your client through a personalized service experience, having a real impact on your company’s results.

Our expertise in URA humanization allows you to improve the customer experience with your brand and enhance your financial return by offering a more personalized, faster and cheaper service than a human service.


 

VDA

Our voice service platform combines artificial intelligence, natural language processing, and human language classification and translation mechanism into robot language that uses context elements as input.


 

CHATBOT

Mutant’s intelligent chatbot operates with Artificial Intelligence and Machine Learning technologies to optimize your company’s customer service experience. Mutant helps you build, implement and monitor your chatbot to achieve all the expected success.


 

WHATSAPP

We combine all our knowledge and expertise in service excellence and performance with the agility and intelligence of our BOT plant to offer the best Whastapp API channel service solution..


 

Continuous improvement cycle

Data collection and analysis to generate process improvement insights

Benefits

  • Increased efficiency of digital service channels

  • Real gains in operational efficiency through process adjustments and automation

  • Improvement in customer satisfaction rates

  • Micro segmentation

  • Data based decision making

“No processo de análise das empresas, a Mutant foi a que apresentou maior conhecimento na parte técnica e modelo de construção combinando inteligência artificial e processamento de linguagem natural,

além de ter vasta experiência em jornadas de atendimento e customer experience.”

Ricardo Alexandre, Diretor Executivo de Operações, Europ Assistance
  • A lot of people talk about technology in Brazil. A lot of them just talk.

    Contact us.